Cadillac has dropped details about their new Cadillac Shield program, designed to heighten the brand's focus on customer service. One will be the beneficiary of a wide-ranging of services and technologies Cadillac provides on new vehicles such as the Cadillac CTS.

Cadillac Shield includes: class-leading warranty coverage, a maintenance program, courtesy transportation if warranty repairs are needed, and 24-hour roadside assistance for the first five years or 100,000 miles.

"Cadillac offers a suite…